Terms & Conditions

Services overview

As part of the registration process on the Site, Freshtm.com may collect the following personally identifiable information about you: Name including first and last name, email address, mobile phone number and contact details, Postal code, your age, gender, occupation, education, address etc. and information about the pages on the site you visit/access, the links you click on the site, the number of times you access the page and any such browsing information.


Account & Registration Obligations

All shoppers have to register and login for placing orders on the Site. You have to keep your account and registration details current and correct for communications related to your purchases from the site. By agreeing to the terms and conditions, the shopper agrees to receive promotional communication and newsletters upon registration. The customer can opt out either by unsubscribing in "My Account" on the site or by contacting the customer service.


Pricing

All the products listed on the Site will be sold at MRP unless otherwise specified. The prices mentioned at the time of ordering will be the prices charged on the date of the delivery. Although prices of most of the products do not fluctuate on a daily basis but some of the commodities  do change on a daily basis. In case the prices are higher or lower on the date of delivery not additional charges will be collected or refunded as the case may be at the time of the delivery of the order.


Cancellation by Site / Customer

You as a customer can cancel your order anytime up to the cut-off time of the slot for which you have placed an order by calling our customer service. In such a case we will refund any payments already made by you for the order. If we suspect any fraudulent transaction, We will maintain a negative list of all fraudulent transactions and customers and would deny access to them or cancel any orders placed by them.


Return & Refunds

We do not have a "return and refund policy" , but you can return the product at the time of delivery if due to some reason they are not satisfied with the quality or freshness of the product. We will take the returned product back with us and issue a credit note for the value of the return products which will be credited to your account on the Site Freshtm.com.